You post a question about a problem with your wallet. Within minutes, a helpful "support agent" writes to you privately. That is the scam.
How it works
- Scammers watch public channels for people asking for help.
- They contact you by direct message, with a name and logo that look official.
- They send you to a "validation" site, ask for your seed phrase, or ask you to install remote access software.
Letters, calls and fake devices
After customer data leaked from some companies in the past, people received emails, phone calls and even paper letters asking them to "update" their device by entering their seed phrase. Some received a free replacement device in the post, which was rigged.
How to get real help
Go to the company's official website yourself, by typing the address, and use the support channel listed there. Real support never contacts you first and never asks for your seed phrase.